Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Shahar Kenin, DC, Past President, Israeli Chiropractic Society
Dr. Shahar Kenin, a 1999 graduate of National University of Health Sciences, is an Israeli chiropractor who has practiced for more than a decade in his private clinic. He is also employed by Tel Aviv University in the Department of Anatomy and Anthropology at the Sackler School of Medicine. Dr. Kenin has been a co-principal investigator on a number of research studies, including two studies conducted at Tel Aviv University on the histopathology of the internal thoracic artery and the motor activity response to spinal manipulative therapy in laboratory mice. He served as fifth president of the Israeli Chiropractic Society from 2005-2008 and was deeply involved in the making of the new law.