Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Justin Hildebrand, DC
Dr. Justin Hildebrand, a graduate of Cleveland Chiropractic College - Kansas City, practices in Kansas City, Mo., at KC North Spine & Joint Center. Contact him with questions and comments regarding this article via e-mail: drjustin@kcnorthsjc.com.