Handling Refund Requests
Billing / Fees / Insurance

Handling Refund Requests

Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.

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News / Profession
2025 Practice Analysis Shows the Direction Chiropractic Is Headed

Every five years the National Board of Chiropractic Examiners (NBCE) conducts a massive nationwide survey of doctors of chiropractic called the Practice Analysis of Chiropractic. The primary reason for this effort is to ensure its licensing exams “accurately reflect the necessary knowledge and skills expected of a licensed practitioner.” While the survey provides this information, it also gives a snapshot of our profession, allowing us to see how we are changing and progressing.

Donald Petersen Jr., BS, HCD(hc), FICC(h)
Evidence / Research / Science  |  DIGITAL EXCLUSIVE
$6.4 Million NIH Grant for Virtual Resource Center, Pilot Studies

The University of Pittsburgh – the first research-intensive public university in the United States with a chiropractic program, set to welcome its first class in fall 2025 – has received a $6.4 million grant from the National Institutes of Health. The grant will be used to establish a virtual resource center “designed to train, support and mentor complementary and integrative health (CIH) researchers from other institutions across the U.S.”

Editorial Staff
Tap Into the Other 80% of the Nervous System

Are you insane? were the first words that came to mind when I was first introduced to this unique technique in 1984 at a seminar. Years later, I took the seminar and quickly realized what had been missing from my practice.

Adam Del Torto, DC
Reader Favorites
Billing / Fees / Insurance

When you join an insurance plan, the expected benefit is that the provider will have greater access and more patients and visits. However, with this comes reduced payments and possibly a requirement for preauthorization. This proposition can be positive for both sides, with reduced costs or controlled costs for the carrier, and increased access and patients for the provider.

Samuel A. Collins
Healthcare / Public Health
Patient Satisfaction, Outcomes and the Power of Chiropractic Care

Chiropractors are famous for delivering a high level of patient satisfaction. Patients know this overwhelmingly, and researchers confirm it. Of the millions of patients who receive chiropractic treatment every year, most are either satisfied or very satisfied. Patients are not the only ones who are satisfied with our services; 80% of referring medical doctors express satisfaction with their chiropractic patient referrals.

Ronald Feise, DC
Diagnosis & Diagnostic Equip  |  DIGITAL EXCLUSIVE

Stroke is a rare, but very serious outcome of motor-vehicle accidents. This article focuses on the incidence, signs and symptoms of possible stroke predictors that may be observed in practice when caring for patients involved in an MVA, including a review of clinical safeguards.

Troy Freiheit, DC
Chronic / Acute Conditions  |  DIGITAL EXCLUSIVE

This case series presents the clinical assessment and diagnosis of two patients with persistent vertigo from two separate etiologies who remained refractory to typical interventions; and discusses the outcomes of individualized, targeted, multisystem management provided by a chiropractor.

Dylan Rodgers, BSc, DC
Your Practice / Business
Is AI the Next Big Tool for Your Practice – or a Big Headache?

As a small-business owner, you just want to treat patients, but first, you must figure out how to get those patients in your door. Health care, in general, is at a crossroads at which patient care meets technological innovation. As you look to grab the attention of potential patients, is it time to explore the frontier of artificial intelligence (AI) marketing?

Antonio Arias