Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Steven G. Yeomans, DC
Dr. Steven Yeomans is a third-generation DC with post-graduate teaching experience at numerous chiropractic colleges. He has also lectured in the U.S., Canada and abroad for more than three decades and is the author of the textbook, The Clinical Applications of Outcomes Assessment. He practices in Ripon, Wisc., and recently received the Wisconsin Chiropractic Association's Lifetime Achievement Award (2019).