Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Richard Goggins, CPE, LMP
Richard Goggins and Lauriann Greene are co-authors of Save Your Hands! The Complete Guide to Injury Prevention and Ergonomics for Manual Therapists, 2nd Edition. Richard is a board-certified professional ergonomist, and has spent nearly 20 years working with business owners and employees to prevent injuries in a wide variety of industries.