Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Rachel Perrucci, DC
Dr. Rachel Perrucci is a 2014 graduate of University of Bridgeport College of Chiropractic and resident in West Haven, Conn.