Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Michael Sears, DC, IAYT
Michael Sears has been in private practice in Portland, Ore. since 1983. An adjunct faculty member of Western States Chiropractic College, he served pro bono at Outside-In, a federally mandated indigent population health center, for 15 years. He is currently working with Oregon legislators to prepare the chiropractic profession for accessible and effective applications of yoga. Contact Dr. Sears with questions and comments regarding this article at michael@docbones.com.