Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Jay Greenstein, DC, CCSP, CGFI-L1, CKTP
Dr. Jay Greenstein is the founder and CEO of EMBODI, a technology company that builds custom mobile apps for chiropractic practices, helping doctors improve outcomes and income. He is also the founder and CEO of the Kaizo Health Companies: a multilocation chiropractic and rehabilitation practice sports performance and personal training company and 501-c3 nonprofit that runs clinical trials to identify best practices. Dr. Jay is a task force member for the Future of Chiropractic Strategic Plan and the chairman of the ChiroTech Consortium Workgroup. He is also a sought-out international speaker and consultant, teaching evidence into practice, leadership, business management and emerging technologies; and sits on multiple advisory boards in health care and technology.