Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Ellen Fitzenrider, DC
Dr. Ellen Fitzenrider lives in Norfolk, Va., and is a 1991 Palmer graduate. She has built and sold two successful chiropractic practices, and currently spends her time advocating for and educating her colleagues about audits, documentation compliance, and standing up to insurance carriers when appropriate. She has interviewed hundreds of DC colleagues; health care attorneys; billing, coding and compliance experts; EHR software companies, health care data specialists; medical audit and fraud examiners; chiropractic malpractice insurance carriers; and basically anyone in a related field who will answer her passionate emails. You can find her online at www.ItsMeDrE.com, and on Facebook and LinkedIn.