Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Cherie Sohnen-Moe
Cherie Sohnen-Moe is a trainer, coach and author. Her company, Sohnen-Moe Associates, Inc., is a full-service personal and professional coaching firm. With a psychology degree from UCLA, she has extensive experience in business management, training and creative problem solving.