Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Bruce Parker, DC
Dr. Bruce Parker, a 1976 graduate of Palmer College of Chiropractic, is a pioneer in chiropractic, being one of the first to establish multiple practices. He is now the president of thePARKERprocess (www.theparkerprocess.com) and lectures throughout the U.S., Canada and Australia.