Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Andy Hewitson
Andy Hewitson, the founder and chief technology officer of Avant Wellness Systems, a developer and manufacturer of therapeutic devices, received his BSc in engineering in from the University of Natal-Durban (South Africa). He applies his broad technical competencies to the research and development of new therapeutic laser technologies. You can reach him with questions and comments regarding this article at andy.hewitson@avantwellness.com.