Previous Articles

Are Your Financial Policies and Practices Bulletproof?
Co-Author: Lisa Bilodeau, CA
July 1, 2012 (Vol. 30, Issue 14)

Managing Medicare: Winners Never Quit, Quitters Never Win
Co-Author: Lisa Bilodeau, CA
July 1, 2011 (Vol. 29, Issue 14)

Keeping Up With the Joneses: The Times They Are a Changin'
Co-Author: Lisa Bilodeau, CA
May 20, 2011 (Vol. 29, Issue 11)

Pet Peeves of Chiropractors
Co-Author: Michelle Geller-Vino, CA
April 9, 2011 (Vol. 29, Issue 08)

How Does Your Office Rate?
Co-Author: Lisa Bilodeau, CA
March 12, 2011 (Vol. 29, Issue 06)

Effective or Efficient?
Co-Author: Michelle Geller-Vino, CA
February 26, 2011 (Vol. 29, Issue 05)

Sowing Seeds to Grow Your Practice, Part 2
Co-Author: Lisa Bilodeau, CA
December 2, 2010 (Vol. 28, Issue 25)

Sowing Seeds to Grow Your Practice, Part 1: The Little Things Matter
Co-Author: Lisa Bilodeau, CA
September 23, 2010 (Vol. 28, Issue 20)

Playing the Insurance Game
Co-Author: Lisa Bilodeau, CA
July 15, 2010 (Vol. 28, Issue 15)

Simple Scripting: Worth a Million Bucks
Co-Author: Michelle Geller-Vino, CA
June 17, 2010 (Vol. 28, Issue 13)

If You Build It, They Will Come
Co-Author: Lisa Bilodeau, CA
April 22, 2010 (Vol. 28, Issue 09)

Passion = Productivity = Profit
Co-Author: Michelle Geller-Vino, CA
March 26, 2010 (Vol. 28, Issue 07)

Telephone Etiquette 101, Part 2
Co-Author: Lisa Bilodeau, CA
February 12, 2010 (Vol. 28, Issue 04)

Fixing a "Leaky Bucket" in Your Practice
Co-Author: Michelle Geller-Vino, CA
January 1, 2010 (Vol. 28, Issue 01)

Telephone Etiquette 101, Part 1
Co-Author: Lisa Bilodeau, CA
December 16, 2009 (Vol. 27, Issue 26)

The Simplicity of Patient Satisfaction
Co-Author: Michelle Geller-Vino, CA
September 23, 2009 (Vol. 27, Issue 20)

Maximize Your Return on Investment
Co-Author: Lisa Bilodeau, CA
July 29, 2009 (Vol. 27, Issue 16)

Creating a "Wow" Experience for Your Patients, Part 2
Co-Author: Michelle Geller-Vino, CA
July 15, 2009 (Vol. 27, Issue 15)

How to Give Patients a "Wow" Experience
Co-Author: Michelle Geller-Vino, CA
July 1, 2009 (Vol. 27, Issue 14)

No-Shows Are Like Mosquito Bites: Very Annoying!
Co-Author: Michelle Geller-Vino, CA
March 26, 2009 (Vol. 27, Issue 07)

Take Time to Make Time, Part 2
Co-Author: Lisa Bilodeau, CA
March 12, 2009 (Vol. 27, Issue 06)

Take Time to Make Time, Part 1
Co-Author: Lisa Bilodeau, CA
February 12, 2009 (Vol. 27, Issue 04)

Effective Systems for Rescheduling Missed Appointments
Co-Author: Lisa Bilodeau, CA
December 16, 2008 (Vol. 26, Issue 26)

Savvy Secrets of the Successful CA
Co-Author: Michelle Geller-Vino, CA
September 23, 2008 (Vol. 26, Issue 20)

An Ounce of Prevention
Co-Author: Lisa Bilodeau, CA
July 29, 2008 (Vol. 26, Issue 16)

Reactivation: Lack of a Plan, Avoidance or Emergency?
Co-Author: Michelle Geller-Vino, CA
July 1, 2008 (Vol. 26, Issue 14)

Are You the Best "Point Person" for Your Practice?
Co-Author: Michelle Geller-Vino, CA
March 25, 2008 (Vol. 26, Issue 07)

Financial Policies: Tools for Meeting Your Goals
Co-Author: Lisa Bilodeau, CA
March 11, 2008 (Vol. 26, Issue 06)

Office Pet Peeves
Co-Author: Michelle Geller-Vino, CA
December 17, 2007 (Vol. 25, Issue 26)

Cash Practice or Insurance Practice? That Is the Question
Co-Author: Lisa Bilodeau, CA
November 5, 2007 (Vol. 25, Issue 23)

Five Office Challenges, Five Easy Solutions
Co-Author: Michelle Geller-Vino, CA
September 24, 2007 (Vol. 25, Issue 20)

Improve Communication, Patient Retention and Cash Flow
Co-Author: Lisa Bilodeau, CA
August 13, 2007 (Vol. 25, Issue 17)

Believe It or Not, You Affect Your Practice’s Patient Retention
Co-Author: Michelle Geller-Vino, CA
July 2, 2007 (Vol. 25, Issue 14)

Preparing for and Impressing New Patients
Co-Author: Lisa Bilodeau, CA
May 7, 2007 (Vol. 25, Issue 10)

How Will You Market Your Practice in 2007?
Co-Author: Michelle Geller-Vino, CA
March 26, 2007 (Vol. 25, Issue 07)

Creating a Plan for a Winning Day
Co-Author: Lisa Bilodeau, CA
January 29, 2007 (Vol. 25, Issue 03)

Bedside Manner Matters
Co-Author: Michelle Geller-Vino, CA
December 17, 2006 (Vol. 24, Issue 26)

Welcoming Children Into Your Office
Co-Author: Lisa Bilodeau, CA
October 26, 2006 (Vol. 24, Issue 22)

How You Can Help Educate Your Practice Members
Co-Author: Michelle Geller-Vino, CA
September 28, 2006 (Vol. 24, Issue 20)

Why I'm Still Around
Co-Author: Lisa Bilodeau, CA
July 16, 2006 (Vol. 24, Issue 15)

Transform Yourself Into a New-Patient Magnet
Co-Author: Michelle Geller-Vino, CA
June 6, 2006 (Vol. 24, Issue 12)

Four Essential, Inexpensive Ways to Build Your Practice
Co-Author: Lisa Bilodeau, CA
April 10, 2006 (Vol. 24, Issue 08)

Strategies for Building a Strong Team
Co-Author: Lisa Bilodeau, CA
January 15, 2006 (Vol. 24, Issue 02)

Do You Practice What You Preach?
Co-Author: Michelle Geller-Vino, CA
September 27, 2005 (Vol. 23, Issue 20)

Finding a Sensational Chiropractic Assistant
Co-Author: Lisa Bilodeau, CA
July 16, 2005 (Vol. 23, Issue 15)

Be Decisive!
Co-Author: Michelle Geller-Vino, CA
April 9, 2005 (Vol. 23, Issue 08)

Paying Is Part of Getting Well
Co-Author: Lisa Bilodeau, CA
January 29, 2005 (Vol. 23, Issue 03)

Does Your Time Manage You?
Co-Author: Michelle Geller-Vino, CA
November 30, 2004 (Vol. 22, Issue 25)

Appointment Book Magic: Attracting and Scheduling New Patients
Co-Author: Lisa Bilodeau, CA
November 4, 2004 (Vol. 22, Issue 23)

Taking the Time to Create Lifetime Patients
Co-Author: Lisa Bilodeau, CA
September 1, 2004 (Vol. 22, Issue 18)

You're a Class Act, So Show It! Part 2 of 2
Co-Author: Lisa Bilodeau, CA
March 25, 2004 (Vol. 22, Issue 07)

You're a Class Act, So Show It! Part 1 of 2
Co-Author: Lisa Bilodeau, CA
February 26, 2004 (Vol. 22, Issue 05)

You Don't Get a Second Chance to Make a First Impression
Co-Author: Michelle Geller-Vino, CA
January 15, 2004 (Vol. 22, Issue 02)

Making the Holidays Special
November 30, 2000 (Vol. 18, Issue 25)

Let's Show Some Appreciation
September 4, 2000 (Vol. 18, Issue 19)

Take Control of Telephone Communications
June 12, 2000 (Vol. 18, Issue 13)

The Mission: Educating Families about Chiropractic
May 1, 2000 (Vol. 18, Issue 10)

Insurance: The Nature of the Beast
March 20, 2000 (Vol. 18, Issue 07)

Getting Known in Your Community, Part II
February 7, 2000 (Vol. 18, Issue 04)

Getting Known in Your Community
January 1, 2000 (Vol. 18, Issue 01)

What Does It Take to Be a Super CA?
November 5, 2001 (Vol. 19, Issue 23)

Greeting New Patients
July 16, 2001 (Vol. 19, Issue 15)

Front Desk Collections
May 21, 2001 (Vol. 19, Issue 11)

The "Have A Heart" Story
January 29, 2001 (Vol. 19, Issue 03)

Are You Preparing for HIPAA?
November 18, 2002 (Vol. 20, Issue 24)

"Oh, Say, Can You See?"
September 24, 2002 (Vol. 20, Issue 20)

Backpack Safety
July 15, 2002 (Vol. 20, Issue 15)

Plugging the Holes
March 25, 2002 (Vol. 20, Issue 07)

Oklahaven Celebrates its 40th Anniversary
January 28, 2002 (Vol. 20, Issue 03)

Do You Really Want New Patients?
Co-Author: Lisa Bilodeau, CA
November 17, 2003 (Vol. 21, Issue 24)

Five Qualities of the Dynamic CA
Co-Author: Michelle Geller-Vino, CA
September 24, 2003 (Vol. 21, Issue 20)

Looking for a New CA
January 1, 2003 (Vol. 21, Issue 01)