Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Founding Member of National Board of Chiropractic Examiners Passes Away
The National Board of Chiropractic Examiners (NBCE) has learned of the passing of one of its founding members, Dr. Robert I. Runnells of Greeley, Colo. Dr. Runnells died at age 94 on Jan. 2, 2013.
Dr. Runnells, who practiced chiropractic in Greeley until his retirement in 1986, proved to be an important link in the legacy of the NBCE. While serving as one of the 12 members of the Council of State Chiropractic Examining Boards, Dr. Runnells offered a motion that was the first step in creating the NBCE in 1963; he later signed the original Articles of Incorporation.
Subsequently, Dr. Runnells was elected to three terms (from 1964-1967) on the Board of the NBCE, serving as vice president from 1965-1966. Dr. Runnells' service to the chiropractic profession also included more than 20 years on the Colorado State Board of Chiropractic Examiners.
Source: National Board of Chiropractic Examiners