Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Correction
Our November 7, 1990 edition included a report on "Methods of Physician Selection Provided by Workers' Compensation Statutes." South Dakota was listed as one of the states in which the employer selects the physician.
Charles Kornmann, general counsel to the South Dakota Chiropractors' Association, informs us that since July 1, 1990 this is no longer the law in South Dakota. Employees in South Dakota have the initial choice of physician. Also, a physician in South Dakota is specifically defined now by workers'compensation law to include chiropractors.