The Digital Patient Experience: How to Meet New Demands
Responding to the Next Generation with Modern Chiropractic Software
The digital patient experience has become a standard in modern society. Today, patients can grab an Uber, order takeout, pay bills, and complete most daily errands from their mobile devices. In fact, these devices are the first things they reach for to schedule their chiropractic visits.
To this point, it's been found that most patients (67%) prefer scheduling their doctor's appointments online. In another poll, more than half of patients expressed frustration with providers that aren't up to date with their technology offerings. And for the final blow: 41% would consider switching providers for digital solutions.
With these hard-hitting statistics, it's time to evaluate your practice's technology: Does your chiropractic EHR software offer patient self-scheduling? Does it let them pay their bills online?
If not, you won't be able to meet the needs of today's digital patients. A chiropractic cloud software system built for the next generation requires tools to engage them. Additionally, the demand for more accessibility and transparency in chiropractic care means you need a system to help you meet this higher standard of care.
With evolving technology and consumer expectations, chiropractors face the decision to adapt and provide modern solutions. Here's how ChiroSpring 360 is leading the way with digital chiropractic solutions, providing practices with the technology they need to meet growing demands.
Virtual Billing & Payments
Printing, addressing, stamping, and snail mailing invoices and marketing materials are a thing of the past. With a digital software solution, you can save your energy and dollars and focus on patient care and other lucrative areas of your practice.
To start offering online payments, see if your software system allows you to send patient statements via text message or email. Secondly, see if it includes an electronic payment link for faster, one-click transactions.
Today, having these convenient payment options is worth it, given that online billing has become a regular part of your patients' lives. According to a survey of consumer payment choice, more consumers pay bills online than they do shop online. Additionally, 75% pay at least one bill online every month, compared to the 66% making online purchases.
For busy patients relying heavily on virtual payments, a digital software solution can make a significant difference.
Digital Patient Communication
Many offices rely on systems that work with third-party vendors for essential patient engagement tools, like appointment reminders. If your practice does this, you aren't communicating with the patient. For example, what if the patient tries to reply to reschedule the appointment? They think they're speaking with you—but does anyone see it?
A software system with integrated patient engagement tools, like two-way texting and appointment reminders, allows you to actually communicate with the patient. By sending and receiving texts directly from your single platform, you won't miss any more important questions and messages. You'll also ensure patient trust and compliance with their treatment plans.
Additionally, you're probably well aware of the ongoing staffing challenges. If your office is like many others, you may have lost long-term trained staff and find it difficult to replace them with new faces. As a result, there's a higher demand for software that includes enhanced patient engagement tools and features that optimize productivity.
Furthermore, there's a reason these features are so popular. If you have software that will text patients as they arrive and send them a link to check-in, your practice will satisfy more patients. That's because they can check in, make payments, send messages, leave reviews, check patient records, complete forms, and more—all from their own mobile device.
Enhance Patients' Digital Experience with ChiroSpring 360
Altogether, adapting your practice's technology to your patients' needs can help you provide a better digital patient experience, improve your bottom line, and even get you paid faster.
Can your software provide modern patients with the digital experience they expect? Ask yourself these questions:
- Does my EHR software save my practice’s time and assist with better caring for patients?
- Does my EHR software allow SMS and email communications to streamline communications with patients in our practice?
- Is it easy for patients to make payments?
If your practice doesn't check these boxes, it's time to reconsider whether your it's adapting to the next generation of patients, or whether it's falling behind. With ChiroSpring 360, your practice has modern, multipurpose software that reaches new patients and provides a better digital experience.
References
- 80% of Patients Prefer to Use Digital Communication to Interact with Healthcare Providers and Brands. (2021, December 7). Businesswire. https://www.businesswire.com/news/home/20211207005040/en/80-of-Patients-Prefer-to-Use-Digital-Communication-to-Interact-with-Healthcare-Providers-and-Brands
- Mazur, C. (2022, November 7). 21 Appointment Scheduling Statistics [2022]: Online Booking Trends – Zippia. Zippia. https://www.zippia.com/advice/appointment-scheduling-statistics/
- Norton, C. (2023, February 6). Online Intake Forms: Environmentally Friendly Solutions. ChiroSpring. https://www.chirospring.com/articles/online-intake-forms-environmentally-friendly