Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
William L. Inman, BS, DVM, CVCP
Dr. William Inman graduated from Washington State University and opened his own clinical veterinary practice. He has personally adjusted more than 75,000 clinical cases and trained 7,400 doctors worldwide. He is the president/CEO of the IAVCP and the AAAA, and the originator of veterinary orthopedic manipulation (VOM). He can be reached at drbill@vomtech.com.