Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
W. Patrick Danzey, DC
Dr. W. Patrick Danzey is a 1983 graduate of National College of Chiropractic and the president of Axial Trac Corporation. He practices in Avon Park, Fla.