Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
V. Robert Agostino, EdD
Dr. V. Robert Agostino owns the knee in this case study and assisted as co-author. Recently retired from the Duquesne University School of Education, he broadened his interests from social science education to chiropractic education.