Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Thomas M. Klapp, DC
Dr. Thomas Klapp has extensive experience in national chiropractic politics, having served on the board of the International Chiropractors Association in the 1990s and early 2000s, and as president of the Congress of Chiropractic State Associations from 2000 to 2002, after serving on that board the 10 years prior. He has also been active in his home state of Michigan, serving in every executive office of the Michigan Chiropractic Association in the 1980s and spearheading the MCA's merger with the Michigan Chiropractic Society several years ago to form the Michigan Association of Chiropractors. Currently, Dr. Klapp chairs the Michigan Board of Chiropractic Examiners and is the Michigan delegate to the Federation of Chiropractic Licensing Boards and the National Board of Chiropractic Examiners. He has been in continuous practice in Ann Arbor, Mich., for the past 33 years.