Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Spencer Baron, DC, DACBSP
Dr. Spencer Baron is the former team chiropractic physician for the Miami Dolphins (NFL), Miami Marlins (MLB) and Florida Panthers (NHL). He is the founder of Doctors of Chiropractic: Sports (DoCS; www.DoC-Sports.com, sponsored by Performance Health and a growing list of other chiropractic vendors; president of NeuroSport Elite; and a nationally acclaimed speaker, educator and author of Secrets of the Game.