Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Shannon Burke, DC
Dr. Shannon Burke is a chiropractic physician in Niles, Ill., the president of Limitless Referrals, LLC, and a nationally known speaker. For almost 15 years, she has used her practice as a test lab for every marketing idea under the sun. She specializes in helping physicians implement the most sought-after secrets to effective leadership, improved employee engagement, and an abundance of referrals. Dr. Burke has learned the power of ultimate client care and has a gift of motivating her clients with her contagious enthusiasm. She can be reached at drshannon@drshannonburke.com.