Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Ron Kirk, DC
Dr. Ron Kirk is a professor at Life University and the seed and Delphi panel facilitator for Just Start Walking. He serves in a similar capacity for the Straighten Up spinal health initiative. Contact Dr. Kirk with questions regarding the Just Start Walking program at rkirk@life.edu.