Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Paul B. Bindell, DC
Dr. Paul B. Bindell, a 1975 graduate of Palmer College of Chiropractic, has practiced in Rockaway, N.J. since 1976. In the 1980s, he produced a chiropractic television program, newsletter and newspaper column called "The Chiropractic Answer," and in 1991, he co-founded Life Systems Software. For questions or comments regarding this article, contact Dr. Bindell at administration@lifesystemssoftware.com.