Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Patrick Battaglia, DC, DACBR
Dr. Patrick Battaglia is director of health policy and interdisciplinary care at Logan University, facilitating community health center- and hospital-based partnerships. He earned his Doctor of Chiropractic from Logan, and is board certified in chiropractic radiology and fellowship trained in musculoskeletal imaging, with emphasis on musculoskeletal sonography. Dr. Battaglia is also staff chiropractor within Affinia Healthcare and the St. Louis County Department of Public Health, where he provides patient care, and student and resident training. He serves as an ad hoc reviewer for numerous journals, and publishes on topics related to chiropractic care, including multidisciplinary integration and musculoskeletal imaging.