Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Mickey Scheinowitz, PhD
Professor Mickey Scheinowitz is the chief scientific officer of Aerotel USA, Inc., and chairman of the Department of Biomedical Engineering and director of the BioMedical Technology Innovation Program at Tel-Aviv University, Israel. He spent two years as a post-doctoral fellow at the National Institutes of Health and two years at the Washington Hospital Center in Washington, D.C., during a sabbatical from the university.