Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Martha Brown Menard, PhD, LMT
Dr. Martha Brown Menard is the author of Making Sense of Research and co-executive director of the Academic Consortium for Complementary & Alternative Health Care (ACCAHC). She is also the director of the Crocker Institute and a licensed massage therapist in Kiawah Island, S.C.