Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Mario Spoto, DC
Dr. Mario Spoto, a graduate of Palmer College of Chiropractic, is past president of the Pennsylvania Chiropractic Association. He was elected chair of the ACA Board of Governors at the association's annual House of Delegates meeting earlier this year.