Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Lona Cook, DC
Dr. Lona Cook has practiced in western Wisconsin for more than 12 years. Her initial practice has grown and expanded into multiple practices and with a great team of healers. Her most recent expansion with her partner, Dr. Amanda Blonigan, has been the formation of On-Site Chiropractic, which serves the local school district by providing school-based chiropractic care for students and faculty; as well as its nonprofit, Well-Adjusted Students. Their vision is to see chiropractic in schools across the world, helping more people access the benefits of chiropractic care.