Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Lisa Killinger, DC
Dr. Lisa Z. Killinger is the director of diagnosis and radiology at Palmer College of Chiropractic and section councilor for the Chiropractic Health Care section of the American Public Health Association.