Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Kevin Jardine, DC, Med. Ac., CSCS, ART
Dr. Kevin Jardine graduated from the Canadian Memorial Chiropractic College in 2002 after completing undergraduate studies at the University of New Brunswick. An expert in the field of elastic therapeutic taping, Dr. Jardine focuses primarily on sports therapy and performance, treating and consulting with numerous athletes and teams. He is also president and CEO of Collaborans (www.collaborans.com), which provides interactive digital education for health care and fitness professionals, and can be contacted with questions and comments via e-mail: drjardine@collaborans.com.