Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Joseph J. Sweere, DC, DABCO, DACBOH, FICC
Dr. Joseph Sweere is a professor in the Chiropractic Clinical Sciences Division and chairman of the Department of Occupational Health, College of Chiro-practic at North-western Health Sciences University.