Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
John Ventura, DC, DABCO
Dr. John Ventura has more than 30 years of clinical practice experience, for the past 22 years as co-owner of a five-doctor practice. He served 15 years as a clinical instructor in family medicine at the University of Rochester School of Medicine and associate clinical professor at New York Chiropractic College. Dr. Ventura participated with the NCQA Back Pain Recognition Program pilot project, has NCQA recognized status and has worked with a large HMO plan to implement NCQA BPRP for its chiropractic providers. He is co-owner of Spine Care Partners, LLC, and Primary Spine Provider Network, LLC.