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John Ross

Dr. John Ross, owner / operator of Concierge Contact Center (www.conciergecontactcenter.com), which helps chiropractors, medical doctors and dentists schedule new patients 24 hours a day, 365 days a year. Concierge Contact Center has grown to more than 30 employees and serves hundreds of offices across the U.S. and Canada.

Previous Articles

Great Customer Service Is Job No. 1
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Billing / Fees / Insurance
Best Practices for Handling Refund Requests
Handling Refund Requests

Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.

Brandon Hoffman, BA
Rehab / Recovery / Physiotherapy
Don't Forget the Iliacus
Don't Forget the Iliacus

Back pain? Blame the psoas. Seems as if everybody wants to dive headfirst into their psoas at the first sign of trouble with the lumbopelvic-hip region. Perhaps no other muscle is blamed more for causing problems than the psoas. Yes, it is an important stabilizer of the lumbar spine, but it shouldn't be the only one on which you focus. There is another big player on the scene: the iliacus.

Perry Nickelston, DC, FMS, SFMA
News / Profession
Chiropractic: State by State
Chiropractic: State by State

Interested in providing a new service? Need to know whether you can pursue dry needling, venipuncture or even animal chiropractic? Or perhaps you’re advising a prospective chiropractic student who doesn't know whether a bachelor’s degree is required for licensure in your state. The answers to these questions and more are available on Chiropractic Future’s Government Affairs Hub.

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Dynamic Chiropractic Staff