Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Jerry Curtin
Jerry Curtin is president and general manager of Cultivate. His passion to understand the essence of employee performance has been paramount to his success at General Electric, Eaton Corporation, and now Cultivate. It's also made him a great career human resources leader, executive coach and entrepreneur. He lives by the philosophy that "a business isn't healthy until its employees are," and today he leads executives across the country in evaluating the health of their businesses through Cultivate.