Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Jennifer Illes, DC, Med. Ac., CKTI
Dr. Jennifer Illes graduated from New York Chiropractic College in 2005 after completing undergraduate studies at Brock University. She practiced in Niagara Falls and Mississauga for several years while implementing functional integrated therapy (a combination of contemporary medical acupuncture, soft-tissue techniques, and elastic therapeutic taping.) She later moved to St. Petersburg, Fla., where she currently is a clinical science instructor at National University of Health Sciences' Florida campus. As a certified Kinesio taping instructor, she travels worldwide and teaches postgraduate courses in the Kinesio Taping Method.