Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Guy Annunziata, DC
Dr. Guy Annunziata, a 1992 graduate of Life College of Chiropractic, maintains a full-time practice on Hilton Head Island, S.C. He is a postgraduate faculty member of New York Chiropractic College and has been teaching postgraduate seminars nationwide since 1995. For questions or comments regarding this article, contact Dr. Annunziata at www.postpaymentaudits.com.