Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Eugene Charles, DC, DIBAK
Dr. Eugene Charles graduated from the Los Angeles College of Chiropractic in 1987 and attained a diplomate in applied kinesiology in 1994. He has certified hundreds of doctors in A.K. through his seminars and DVD programs, and recently developed the first online A.K. certification course. Dr. Charles is also the author of Precision Adjusting for the Master Chiropractor and the Practice Leadership Program; learn more at www.charlesseminars.com."