Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Edward Martin, DC
Dr. Edward Martin is a chiropractor, motivational speaker, public speaking and marketing coach, and the author of the forthcoming book How to Attract More Chiropractic Patients by Using Public Speaking. Dr. Martin offers public speaking and marketing seminars, as well as individual coaching sessions. He also offers coaching sessions on the phone for chiropractors around the country. For more information, contact him at 818-314-2054 or edwardm77@gmail.com.