Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Elizabeth Rice Christopher, DC, MSc, CSCS, RYT, ACSM-CPT
Dr. Elizabeth Rice Christopher, an associate professor in health, exercise and sports science at the University of the Cumberlands (Kentucky), is a doctor of chiropractic with an MS in nutrition and human performance; a certified strength and conditioning specialist; registered yoga teacher; certified personal trainer; and certified fitness nutrition specialist.