Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Dennis Buckley, DC
Dr. Denni s R. Buckley is past president of The California Chiropractic Association. In 2009, he started The Health Advantage Health and Wellness Center in Pasadena. Calif. He also works as a consultant to vendors within the chiropractic profession and provides consulting to chiropractors in the areas of business development, marketing and networking.