Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
David Bibbey, Dipl. Ac., LAc
David Bibbey is the CEO of Patient Data Protection, LLC, a HIPAA and ADA compliance company specializing in supporting small practices and sole providers with HIPAA Privacy & Security Rule technologies and ADA website accessibility. You can contact David with questions and comments: Tel: 352-268-5088, ext. 4; Web:www.patientdataprotection.com."