Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Cai Berg
Cai Berg is the founder and CEO of Berg Nutrition (formerly Berg Imports), a specialty nutraceutical distributor representing select European manufacturers in the U.S. market including Bioiberica, makers of b-2Cool. A native of Germany, Berg has spent over two decades building strong relationships with manufacturers and suppliers in Germany, Spain, Norway and beyond, helping European companies understand and break through the unique challenges of the American marketplace.