Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Bonnie S. Hillsberg, DC, MHA, MEd
Dr. Bonnie Hillsberg practices in the District of Columbia and is an active member of the Chiropractic Health Care section of the APHA. In addition to her DC degree, she holds a master's in health care administration from Washington University School of Medicine (St. Louis, Mo.) and a master's in education from Boston College. Dr. Hillsberg is a senior manager at Kauffman & Associates, a company that specializes in public health, education and economic development issues, and serves on the board of the Association of Clinicians for the Underserved.