Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Bart N. Green, DC, MSEd, PhD
Dr. Bart N. Green is a full-time corporate health chiropractor; a part-time faculty member at National University of Health Sciences; and a member of the APHA-CHC. He has extensive experience working in interdisciplinary pain management teams for patients with chronic non-cancer pain.