Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Oops! We Goofed
In the April 9, 2005 issue, we reported that the Palmer Chiropractic University System's Board of Trustees, at its annual meeting in February 2005, had officially named Drs. Donald Kern and Peter Martin as president of Palmer College of Chiropractic and Palmer College of Chiropractic West, respectively. The presidential appointments were made during the board's Feb. 4-5 meeting in San Diego, Calif.
The article, "Palmer, Palmer West Presidents: Interim No More," featured a profile of each new president. However, we erroneously reversed the photo included with each gentleman's profile - the photo of Dr. Kern accompanied Dr. Martin's biography, and vice-versa.
The staff of Dynamic Chiropractic apologizes for this error and any confusion/inconvenience it may have caused our readership or Drs. Kern and Martin.