Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
International Chiropractors Association Issues Statement On Referrals
The International Chiropractors Association's (ICA) Board of Directors has clearly stated the Association's position regarding chiropractors professional obligation to refer patients when the limits of their skill and authority are reached.
According to the ICA, the primary obligation of doctors of chiropractic is to give the finest care within their capabilities and within legal authority. It is also their obligation to recognize their limitations and at that point of recognition, doctors in all fields are ethically and morally bound to refer patients to practitioners in other fields of medicine in order to provide the best quality care.
Not only does the ICA stress the importance of referrals by chiropractors to other practitioners in the health care field, it also stresses the importance of accepting referrals from other health care providers to members of the chiropractic profession.
"The ICA has always recognized the importance of referrals when appropriate for superior patient care," said Ronald M. Hendrickson, ICA's executive vice president.