Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Defeat of Prop. 166
The CCA was also instrumental in helping defeat the California Medical Association sponsored Proposition 166, a potentially disastrous initiative which would have helped put chiropractic care under the control of organized medicine.
The proposition was defeated by a comfortable margin of 68 percent to 31 percent.
Said CCA President Dr. James E. Peterson, "Much of the CCA's success in defeating this onerous proposal can be directly attributed to the massive grassroots campaign waged within the chiropractic community." Some of those efforts included profession-wide distribution of a patient information flyer that was displayed in almost every chiropractic office in the state, and DC-authored letters to the editor that were published in local papers throughout the state.