Refund requests are an unavoidable part of running a chiropractic practice. Whether a patient is unhappy with their care, believes an adjustment caused harm, or simply changes their mind, these situations must be handled carefully to avoid escalation. While chiropractors are not legally obligated to issue refunds in most cases, there are times when doing so is the best business decision to protect the practice.
Dr. Sportelli Is New WFC President
Louis Sportelli, DC, a respected leader in the chiropractic profession for over 30 years, was elected president of the World Federation of Chiropractic (WFC) on Sept. 15. Dr. Sportelli, a Palmer graduate, is the president of NCMIC, chiropractic's largest malpractice insurance company. He has been in private practice in Palmerton, Pennsylvania since 1963.
Dr. Sportelli succeeds Dr. John Sweaney of Sydney, Australia as WFC president. Dr. Sportelli represents the ACA on the WFC Council.
The WFC, headquartered in Toronto, Canada, represents national chiropractic associations in over 70 countries. The WFC has as an official relationship with the World Health Organization as a nongovernmental organization representing the chiropractic profession.
Other newly elected officers of the WFC are Dr. Bruce Vaughan of Hong Kong (1st vice president); Dr. Paul Carey of Stratford, Ontario (2nd vice president); and Dr. Anthony Metcalfe of London (secretary-treasurer).
Among Dr. Sportelli's duties with the WFC will be to attend the WHO's annual assembly in Geneva, and presiding over the WFC's 5th Biennial World Chiropractic Congress in Auckland next May.